Question 1

How do I access Premium features?

Accepted Answer

After subscribing, you'll receive instructions to access SMS, WhatsApp, and voice features. Your Premium status is activated immediately upon payment confirmation.

Question 2

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, TigoPesa, and Airtel Money. Payment is processed securely through our payment partners.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your Premium subscription at any time. You'll continue to have access to Premium features until the end of your current billing period.

Question 4

Do you support both Kiswahili and English?

Accepted Answer

Yes! All our features, including Premium SMS and voice support, work in both Kiswahili and English.

Question 5

What devices are supported?

Accepted Answer

Our Premium features work on any mobile phone - from basic phones (SMS) to smartphones (WhatsApp, voice calls). No internet required for SMS support.

Question 6

What are your support hours?

Accepted Answer

Premium subscribers get 24/7 priority support. Our AI responds instantly, and human agricultural experts are available during business hours (6 AM - 10 PM EAT).

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